Managed support
We look after your systems once they are live: watching them, keeping them updated and fixing what goes wrong.
What’s included
Monitoring
Uptime, errors and capacity watched, with alerts that reach us before your users notice.
Updates and patching
Security updates and upgrades applied on a schedule, tested first.
Fixes and small changes
One place to report a problem or ask for a change, with progress you can follow.
Regular reviews
A periodic look at performance, cost and security, with recommendations.
What you have at the end
Everything is yours: the code, the accounts and the documents. Nothing depends on us to keep running.
- A support agreement with response times agreed up front
- A regular summary of what was done
- Documentation kept up to date
- One team who already knows your systems
Support requests
- Password reset for a userResolved
- Monthly backup checkDone
- Slow report on MondaysIn progress
Questions about managed support
Can you support a system you didn’t build?
Yes, after a short onboarding review so we understand how it works and what could go wrong.
What hours do you cover?
Our standard hours are Monday to Friday, 9am to 5pm. Ask us about cover outside those hours for critical systems.
Talk to us about managed support
Tell us what you have today and what you’d like to change, and we’ll reply with a clear next step.